GENERAL PROVISIONS

1.1 This Agreement establishes the peculiarities of exchange services provided by the Online Service.

1.2 The Online Service is understood as an Internet resource for the exchange of virtual money - i-change.io

1.3 Users include individuals and organization(s) who have agreed to cooperate with the Online Service.

1.4 In general reference the User and the Online Resource are referred to as the Parties.

1.5 The Parties agree that this electronic Agreement has equal force with a written contract and is intended to regulate their relations in the process of consumption of exchange services.

1.6 The Agreement is considered to be a public offer, acceptance of which occurs through the User's application for services provided by the Online Service. The application is submitted through the web resource

SUBJECT OF THE AGREEMENT

2.1 The subject of this Agreement is the Services provided by the Service, the description of which is given on the website of the Service.

2.2 The Service offers its services to all Users and does not check the eligibility of Users to dispose of these funds and does not supervise the User's operations in any of the Payment Systems.

2.3 Payment systems and/or financial institutions are solely responsible for the funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment system and/or financial institution and the User and in no way bears responsibility for incorrect or unauthorized use of the Payment system features by the User, as well as for abuse of the Payment system functionality by the User. Mutual rights and obligations of the User and the Payment system and/or financial institution are regulated by respective agreements.

2.4 Any initiated operation on exchange of User's funds, as well as any other operation offered by the Service to the User, cannot be canceled by the User.

RIGHTS AND OBLIGATIONS OF THE PARTIES

3.1 The Service has the right to suspend or cancel the operation in progress, if the authorized bodies receive information about the ineligibility of the User's possession of funds and/or other information that makes it impossible for the Service to provide services to the User.

3.2 The Service has the right to suspend, refuse to refund, cancel the operation in progress if the User violates the terms and conditions of this Agreement.

3.3 The Service has the right to cancel the operation in progress and return the title units deposited by the User without giving any reasons.

3.4 By making an exchange without registration, the User confirms that he/she agrees with these Rules and accepts the terms of the Agreement, the User is 18 years old, the laws of the country of his/her residence do not prohibit the use of the Service, and the User does not plan to carry out any illegal activities through the use of the Service.

3.5 By accepting the terms of this Agreement, the User warrants that he/she is the legal owner of funds and/or cryptocurrency.

3.6 By accepting this User Agreement, the User confirms that he/she understands the principles of the Service and assumes full responsibility for all risks and losses associated with the use of the Service.

3.7 The Service has the right to refuse to process the User's request without specifying the reason.

3.8 The Service has the right to unilaterally change this agreement.

3.9 The Service does not bear any responsibility for losses, unreceived profit and other costs of the User, resulting from erroneous expectations of the User in relation to tariff rates of the Service, profitability of transactions and other subjective factors.

3.10 Online service i-change.io is not responsible and is not liable for the work of the partner, any illegal and not bona fide operations with the participation of the partner for the entire period.

3.11 The Client undertakes to provide details only of his personal wallet, exchange or card. In case of providing details of third parties, Online Service i-change.io is not responsible in case of transfer difficulties.

3.12 In the process of providing exchange services, the Parties will introduce a dialog between themselves by means of technical support in the chat room on the i-change.io website and by e-mail.

3.13 Online service i-change.io does not bear any responsibility for the consequences and actions of the Client in case of incorrect use of the service or for the mistakes made by the Client in the process of creating an application for the exchange. It is impossible to cancel payment transactions in such cases, including if the funds were sent to incorrect details.

3.14 Online service i-change.io does not bear any responsibility for lost profits, not received profit, losses and other expenses of the Client in the process of making the exchange resulting from delays, errors or failures in carrying out any payment transactions, transfers of funds.

3.15 The Client should use only his/her valid e-mail address for registration and creating an application.

3.16 The Client guarantees that the funds sent by him/her are legal and he/she is the owner or has legal grounds to dispose of the funds used in his/her payment transactions-transfers of funds.

3.17 Online service i-change.io undertakes to provide services to the Client according to the working mode specified on the website i-change.io, providing timely and quality technical support.

3.18 Online service i-change.io does not bear any responsibility in case the Client provides erroneous data in the information on details of the recipient of funds and for any unfavorable consequences or damage resulting from such errors.

3.19 The Client undertakes, when using the i-change.io online service, not to violate the legislative norms and regulations in the designated regions - countries, not to falsify data, as well as communication flows and not to disrupt the normal operation of the website by introducing into the system, distorting parameters and changing any program codes.

3.20 The Client undertakes not to use a technical failure on the side of the online service i-change.io, or incorrect transmission of rates on the monitors for the purpose of personal gain-enrichment. - If the Customer has taken advantage of a technical failure on the side of the online service i-change.io, in case the online service suffers financial, reputational losses. The Customer's actions will be considered as fraudulent actions. The Client's account will be subject to blocking and all uncompleted applications or parts of the funds from these applications may be withheld as compensation from the losses of the service.

3.21 After the debiting of funds from the i-change.io Online Service account to the Client's account, the application in the Client's exchange service is considered completed and executed. The transaction is recorded in the transaction history of the corresponding Partner of the payment system. Online service is not responsible for the work of the third-party service - Partner.

3.22 Online-service i-change.io is not responsible for blocking of Partner's accounts, wallets, bank cards of the Client, when using the specified details on the site of Online-service. The Online Service does not reimburse and does not compensate for any losses related to the blocking of the Client's accounts, wallets, bank cards.

3.23 The Parties shall bear no responsibility for partial fulfillment or non-fulfillment (failure to finalize, failure to meet deadlines), under the obligations of the rules established by this agreement, caused by force majeure circumstances that have arisen independently of the will and desire of the parties, the impact of which could not be foreseen or prevented (war, blockade, earthquakes, floods, fire, terrorist attack and other unforeseen natural disasters).

3.24 Online service i-change.io provides confidentiality of the Client, and guarantees not to transfer the provided information about his transactions, details, wallets, e-mails to third parties, except at the request of authorized officials of state authorities or representatives of Partners if there are legal grounds for this.

EXCHANGE OPERATIONS

4.1 Questions and claims on requests are accepted within 24 hours from the moment of execution. After 24 hours exchange requests are considered properly executed or not paid depending on their status at the time of expiration of the specified period.

4.2 Attention: The service does not fix the exchange rate at the moment of request creation, but recalculates it after the transaction gains the required number of confirmations (Read more about the required number of confirmations). Thus, the amount to be received may differ from the amount specified when creating the request.

4.3 Requests requiring operator's participation are processed during working hours (09:00 - 22:00 UTC+3).

4.4. Requests in which 10-100 times less cryptocurrency is sent (for example, the request specifies 0.1 BTC, and sent 0.01 BTC) will be paid minus 10% (a recalculation fee will be deducted) of the amount received in fact.

4.5 The Service has the right to recalculate your request at the current rate, if within 10 minutes the transaction has not received the required number of network confirmations.

4.6 If the User decides to cancel the request, a commission of 5% + network commission will be deducted from the amount.

4.7 If the card specified by the User in the application does not correspond to the selected bank, a refund or payment is made with 7% commission deducted from the amount of the exchange.

4.8 The Service does not support receiving and sending funds via smart contracts.

FORCE MAJOR.

5.1 In case the application is paid after the allotted time, the service reserves the right to return the payment on the application minus the network commission and service costs or continue the exchange operation, but recalculating at its own discretion.

5.2 When the client buys any cryptocurrency from those presented on the site, the actual process of sending can take from 10 minutes to 24 hours. The speed of transaction confirmation on the network is beyond our control.

5.3 If the exchange rate changes by 0.2% or more, the application will be recalculated at the time of crediting the exchange. Thus, the amount to be received may differ from the amount specified when creating the application both in a smaller and larger direction, and may also remain unchanged.

VERIFICATION, IDENTIFICATION OF THE CLIENT

6.1 The Client undertakes to submit any data for identification, verification of identity, if necessary, upon request of the Online Service.

6.2 In case there are doubts about the legality and origin of illegally credited funds, the Online Service has the right to request from the Client any necessary information and confirmations (screenshots, video, photo - identity documents, payment accounts confirming the place of residence/residence).

6.3 All received information and data will be used for identification, verification, verification of the Client's identity, detection of traces of money laundering, terrorism financing, fraud and other financial crimes.

6.4 The Client gives his/her consent to the Online Service to carry out necessary investigations both directly and through third parties to verify the Client's identity, against financial crimes, such as fraud, terrorist financing, money laundering. Third parties may be any AML/KYC services or other systems, the Client does not limit the Online Service in the choice of such.

6.5 In the event that the Online Service is unable to contact the Client via the contact details provided during the application creation process or to the Online Service by e-mail. The Client shall be fully responsible for any losses and expenses incurred during the suspension of any transactions, operations or blocking of affiliate accounts. The Client fully agrees that he/she is solely responsible for the validity, currency and accuracy of the data provided.

6.6 The Client agrees to AML verification of all his transactions and addresses involved in the exchange.

6.7 Online service performs AML-check of all transactions. In case of detection of “high risk” tags in the transactions - the application will be frozen until a full investigation and provision by the Client of all necessary data in accordance with this electronic contract, public offer. High risk transactions include the following tags: -Darknet Service -Darknet Marketplace -Illegal Service -Mixing Service -Ransom -Scam -Stolen Coins -Fraudulent Exchange.

6.8 If one of the “high risk” labels is detected in transactions from the Client to the account/ details of the Online Service, the Client is obliged to provide: - A photo of the person with the main page passport in hands, against the background of the Online Service where the history of the application being checked can be seen. - Photo of the main page of the passport. - Photo of the passport, the page with the specified place of residence. - Payment slip/account which was issued not more than 3 months ago, and coincides with the place of residence as in the passport (Utility bill / Internet / Bank statement). - Other any other personal data and in any format that the Online Service deems necessary for complete identification/verification of the Client and confirmation.

6.8.1 After full confirmation and identification/verification, the Client will be refunded less 7% of the amount received by the Online Service. Reimbursement details and documents must be submitted to the Online Service e-mail from the e-mail address the Client specified when creating the application.

6.8.2 If the Client refuses to confirm and pass identification/verification, when crediting funds to the account/ details of the Online Service (Details of digital currencies of non-participating partners, exchanges, payment systems controlled by the world financial regulators) in this case the Client can make a refund less 10% of the received amount. Refund details and consent must be sent to the Online Service e-mail from the e-mail address the Client specified when creating the application.

6.8.3 The term of refund for the items only related to 4.8. takes up to 24 hours from the moment of submission of data or consent. Fees for the return of funds from “high risk” tags to the Online Service account/requests from the Client are charged due to the costs, expenses, involved partners for AML verification.

6.9 In case the partner account (exchanges, payment systems by the world's financial regulators) of the Online Service will be blocked immediately after the crediting of funds from the Client, the application for processing of funds is suspended to sort out the situation until the full clarification and unblocking of the partner account. - The Client undertakes to provide the Online Service with all the requested documents for identification/verification of the person specified in paragraphs 4.2 , 4.8 , - The rate in this case is subject to recalculation at the time of full unblocking of the partner account.

6.9.1 In case of detection of “high risk” tags when crediting to the account/requisites of the affiliate account (Exchanges, payment systems by controlling world financial regulators), it is possible only to return funds to the Client and only after full unblocking of the affiliate account and providing all necessary data established in clauses 4.2, 4.8. - Commission for the return of funds in this case is possible only after deduction of 12%.

6.10 All commissions for the return of funds established by this electronic agreement/public offer under clause 4. (Verification, identification of the Client.) are charged by the Online Service from the Client in connection with financial losses, blocked reserves, costs, expenses, attracted partners for AML checks, investigations related to illegal activities such as fraud, terrorism financing, money laundering.

6.11 If within 100 hundred calendar days from the Client does not receive a request for refund of funds and provision of the requested data by the Online Service established by this electronic agreement/public offer under paragraphs 4. (Verification, identification of the Client.) in this case the funds are not returned.

Exchange rules