Frequently Asked Questions

Answers to questions

1. Is card verification required to complete an exchange?

Yes, card verification is required. If you use the same account and are a regular customer, verification is only required once. If a regular customer changes their card number or payment system, we will request a new account verification.

2. How long will it take for coins to arrive in my wallet?

Coins are sent to you immediately after your payment is verified. Typically, coins such as USDTTRC20, ETH, USDC, ETC, DAI, and TRON arrive within 10 to 30 minutes. Bitcoin (BTC) generally arrives within 20 to 60 minutes (after all network confirmations).

3. Who should I contact if I have questions about verification?

4. What should I do if I specified the wrong address for receiving my coins and would like to change it?

In this situation, you must urgently contact our operator to find out what stage your request is at and request that the process be stopped. You can only change your wallet address using the email you provided when creating the request. Our operator will contact you by email to verify that you are personally requesting a change to your wallet address. If you provided an invalid email address, the operator reserves the right to request all confirmations (to prevent fraudulent activity). If the request was paid before you contacted us, our service assumes no liability!

5. What should I do if I accidentally created two identical requests?

Message the operator via online chat with the request number; they will cancel the duplicate request.

6. What are your service hours?

Our hours are listed in the header of our profile. We are open from 10:00 AM to 12:00 PM Moscow time. If you need an exchange later than our schedule, please contact us via Telegram; our operators will be happy to help you resolve your issue.

7. What should I do if the wallet for transferring funds isn't selected when creating a request?

This is a rare situation, but in this case, simply contact our operator, who will process the request manually.

8. How do I receive a reward for a positive review of our service?

You liked our service and left a review on one of the media outlets where our service is hosted. Send our operator a link with your review, and our operator will pay you your bonus.

9. How do I get a referral link?

You can get a referral link in your personal account on our website. Share and receive pleasant bonuses for your friends' or colleagues' exchanges.

10. Why do I need Bitcoin transaction confirmations?

Due to the blockchain technology, two network confirmations are required. For the security of funds, our operator must verify that the funds have been fully received in our Bitcoin wallet. After full confirmation, our operator will begin processing the request.